Privacy Policy
Easy Spin (“Easy Spin”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use the Easy Spin website, mobile application, and related services.
By using the Easy Spin website or mobile application, you agree to the collection and use of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our website, application, or services.
Data We Collect
We collect information that is necessary to provide and improve our laundry and related services.
This may include:
- Your name
- Mobile number and contact details
- Email address
- Pickup and delivery address
- Order and laundry service details
- Payment and transaction information
- Information required to provide customer support
- Device and usage information such as device model, app version, advertising identifier (where permitted), and in-app activity such as registration, pickup booking, and order completion
- Device location information, where you provide the required permission, to support location-based features
We collect only the information reasonably required for providing our services, processing orders, improving our platform, communicating with you, and other purposes described in this Privacy Policy.
Location Information
Our app may collect your device’s location information to provide location-based features and improve your overall user experience.
Your location data may help us with:
- Pickup accuracy
- Delivery efficiency
- Service availability
- Identifying relevant service areas
- Improving our services
Location information is used for the purposes described in this Privacy Policy and subject to the permissions you provide through your device.
How We Use Your Data
We use the information we collect to:
- Process and manage your laundry and dry-cleaning orders.
- Arrange pickup and delivery of your orders.
- Communicate with you about your orders and account.
- Provide customer support.
- Send order-related notifications and updates.
- Improve our website, mobile application, services, and customer experience.
- Understand how users interact with our application.
- Improve service availability and operational efficiency.
- Provide relevant offers, promotions, and updates.
- Show you relevant Easy Spin advertisements on third-party platforms and avoid showing you irrelevant ads.
- Measure which of our advertisements lead to app installs and orders.
- Prevent misuse, fraud, or unauthorized activity where reasonably necessary.
- Comply with applicable legal, regulatory, accounting, and other requirements.
Sharing of Your Information
We do not sell or rent your personal information to third parties.
We share necessary information with trusted partners such as partner laundry stores, delivery staff and payment gateways to fulfil your order, and with analytics and advertising partners as described in the “Analytics & Advertising” section below.
Information may be shared only to the extent reasonably necessary for providing the requested services, processing transactions, supporting our operations, measuring advertising performance, or fulfilling other purposes described in this Privacy Policy.
Our service providers and partners may process information according to their own privacy policies and applicable legal requirements.
Analytics & Advertising
We use services from Google (Firebase, Google Analytics, Google Ads) and Meta Platforms (Facebook, Instagram).
We may share with these services certain app events, such as:
- Registration
- Pickup booked
- Order completed
- Order value
We may also share your mobile number and/or email address in hashed form, where permitted and applicable.
This information helps us:
- Measure the effectiveness of our advertisements.
- Understand which advertisements lead to app installs and orders.
- Show you relevant Easy Spin advertisements.
- Avoid showing you advertisements that are not relevant to you.
- Reach people with similar interests or characteristics for advertising purposes.
We do not share your name or address with these advertising partners for these purposes, and we do not sell your personal data.
These partners may process information under their own privacy policies and terms.
Marketing and Advertising Opt-Out
You may opt out of marketing and personalised advertising by contacting us:
- Email: admin@easyspin.co.in
WhatsApp: +91 7891111399
Please send “Opt out” in your message.
We will stop using your data for marketing and advertising within 7 working days, subject to applicable technical and legal requirements.
Please note that opting out of marketing communications will not stop essential service-related communications. You may continue to receive order confirmations, pickup and delivery updates, payment notifications, customer support messages, and other messages necessary to provide our services.
Data Security
We use reasonable security measures and encrypted communication channels to protect your information from unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
Data Retention
We keep your account and order data while your account is active and for up to 3 years after your last order, for service, accounting, legal, and other legitimate business purposes.
After the applicable retention period, your personal data will be deleted or anonymised, unless we are required or permitted by applicable law to retain it for a longer period.
Your Privacy Rights
Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may request:
- Access to your personal data.
- Correction of inaccurate or incomplete personal data.
- Erasure of your personal data, where applicable.
- Withdrawal of consent.
- Exercise of other rights available to you under applicable data protection law.
- Nomination of another person to exercise your rights on your behalf, where permitted under applicable law.
You may contact us using the details provided in this Privacy Policy to exercise your applicable rights.
The Digital Personal Data Protection framework provides for rights including access to information about personal data, correction/erasure, withdrawal of consent and nomination of another individual, subject to the applicable provisions and commencement of the relevant requirements.
Deletion of Your Personal Data
If you wish to have your personal data deleted from our system, you may request deletion by contacting us:
- Email: admin@easyspin.co.in
- Phone: +91 7891111399
We may need to verify your identity before processing a deletion request.
Certain information may need to be retained where required for legal, accounting, security, fraud-prevention, dispute-resolution, or other legitimate purposes.
Third-Party Services
Easy Spin may use third-party service providers, including payment gateways, partner laundry stores, delivery service providers, analytics providers, advertising platforms, and other technology providers.
These third parties may process information necessary to provide their services to Easy Spin or to you.
Their processing of information may also be governed by their respective privacy policies and terms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws and regulations.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.
Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:
- Easy Spin
- Legal Entity: Pira Laundry Services Pvt. Ltd.
- Email: admin@easyspin.co.in
- Phone: +91 7891111399
- Website: easyspin.co.in
By continuing to use the Easy Spin website, mobile application, or services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it.